Kincsesné Vajda Beáta (2023): Technológiával könnyebb, de milyen áron? – A technostressz jelenségének vizsgálata, különös tekintettel a felsőoktatás fogyasztóira
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Kincsesné Vajda Beáta (2023): Technológiával könnyebb, de milyen áron? – A technostressz jelenségének vizsgálata, különös tekintettel a felsőoktatás fogyasztóira. In: Révész Balázs – Gyulai Zsófia (eds.): Reziliens Marketing - Válaszok változó kihívásokra. Szegedi Tudományegyetem Gazdaságtudományi Kar: Szeged. ISBN: 978-963-306-960-8 pp. 174–184. DOI:10.62561/EMOK-2023-14
DOI
https://doi.org/10.62561/EMOK-2023-14
Authors
- Beáta, Kincsesné Vajda. Szegedi Tudományegyetem.
Abstract
Technology makes it easier, but at what cost? – Examining the phenomenon of technostress, with special regard to the consumers of higher education –
Although the development of technology offers many opportunities to enhance processes of service delivery and improve consumer involvement, it also has undesirable effects, one of which is technostress. Since the Hungarian-language literature is currently poor in mapping this phenomenon, one of this study is to describe the concept, role, and theoretical foundations of technostress based on international literature. Techno-stressors (techno-invasion, techno-overload, techno-complexity, techno-insecurity and techno-uncertainty) affect the actors of higher education, and researching this area is particularly important as in recent years, many educational activities have moved online. We began to explore the opinions of the consumers of higher education by two focus group interviews. Their results suggest that – besides their benefits – technology do cause a perception of all types of technostressors (and especially those of techno-overload and techno-complexity) by university students.
technostress higher education online education
COM_DOCS_ACKNOWLEDGEMENTS
The research was supported by the ICT and Societal Challenges Competence Centre of the Humanities and Social Sciences Cluster of the Centre of Excellence for Interdisciplinary Research, Development and Innovation of the University of Szeged. The author is a member of the Digitalization in business and nonbusiness research group
Language
hungarian
Details of publishing collection
Révész Balázs – Gyulai Zsófia (eds.) (2023): Reziliens Marketing - Válaszok változó kihívásokra. Szegedi Tudományegyetem Gazdaságtudományi Kar: Szeged. ISBN: 978-963-306-960-8 DOI:10.62561/EMOK-2023